Frequently Asked Questions
90j FAQ — All Your Questions Answered
in One Place
From opening an account to bonuses, payments, and responsible gaming — you will find detailed answers to all your questions about 90j right here.
Whether you are new to 90j or a long-time member, this FAQ page is built to answer all your common questions. Account registration, depositing via bKash and Nagad, the withdrawal process, bonus terms, cricket betting, slots, and safe gaming — everything is explained in simple English. If you cannot find the answer to your question, our 24/7 live chat support is always ready to help.
Account and Registration
Account and Registration
To register at 90j, you need an active mobile number, an email address, and a strong password. Make sure you enter accurate information when filling out the form — it will be used to verify your identity when you make withdrawals later. Registration is completely free and takes just a few minutes.
No. According to 90j's rules, each person is allowed only one account. If multiple accounts are created from the same mobile number or device, all of those accounts may be suspended. If you are having trouble accessing your existing account, please contact support.
Go to the 90j Login page, then sign in using the mobile number or email and password you provided during registration. If you have forgotten your password, use the "Forgot Password?" option — a verification code will be sent to your registered number.
Account verification is essential for security and fraud prevention. When you make your first withdrawal request, you may need to submit a government-issued ID (NID or passport) along with a photo of yourself. Once verification is complete, future transactions will be processed faster. If you need help, live chat support is available.
If your account is suspended, you will see a message when you try to log in. In that case, contact our 24/7 live chat or email us at [email protected]. Our team will review the matter promptly and get back to you. This usually happens due to a technical issue or incomplete verification.
Deposits and Withdrawals
Deposits and Withdrawals
Funds deposited via bKash are generally credited to your 90j account instantly. Make sure to use the correct amount and reference number on the payment screen. Occasional minor delays may occur due to bank or mobile network issues. If you experience a problem, contact live chat with your transaction ID.
The minimum deposit at 90j is ৳200 (the same for all methods). The minimum withdrawal amount is ৳500. Requests below these amounts will not be processed. Maximum limits depend on your account tier — contact live chat for details.
Yes. 90j supports bKash, Nagad, Rocket, and bank transfer. The same minimum deposit amount (৳200) applies to all methods. Choose your preferred method, follow the instructions on the payment screen, and confirm with the correct details.
Withdrawals at 90j are generally processed within 30 minutes to 3 hours. You will receive your funds as quickly as possible if your account is verified and your payment details are correct. Bank transfers may take slightly longer depending on banking hours.
90j does not charge any transaction fees. However, bKash, Nagad, or Rocket may apply their own service charges — this depends on the policies of the respective mobile banking service. For bank transfers, your bank's standard charges apply.
Contact 90j live chat or email [email protected] as quickly as possible, and provide the time of the transaction, the amount, and the transaction ID. Our team will review the matter on a priority basis. If the correct information is provided, every effort will be made to resolve the issue.
Games and How to Play
Games and How to Play
You can bet on BPL and various other cricket tournaments in the 90j sports betting section. Odds are available both before the match starts and during live play. To place a bet, you need a sufficient account balance — select the match, set the odds and amount, and confirm. All betting rules are detailed on the Terms and Conditions page.
RTP (Return to Player) is the theoretical average percentage of total wagers that a slots game returns to players over the long term. A higher RTP means lower average losses over time. However, each spin is completely random (RNG-based), so results in any single session can vary. Game volatility also affects the chances of winning.
Yes, 90j is fully mobile-optimized. All games can be played directly in the browser on both Android and iOS devices — no separate app download is needed. Slots, live casino, cricket betting, and all other sections run smoothly on mobile.
Yes, in the 90j live casino section you can enjoy Roulette, Baccarat, Blackjack, and other games with real-time dealers from top providers like Evolution Gaming and Ezugi. High-definition video streaming and interactive chat give you the feel of a real casino.
If the connection drops, any ongoing round or bet is generally settled automatically based on server-side records. When you log back in, you will be able to see your latest balance and transaction history. If you notice any discrepancy, report it to live chat immediately.
Bonuses and Promotions
Bonuses and Promotions
As a new member, if you deposit ৳200 or more for the first time, 90j will give you a 100% welcome bonus up to ৳20,000. This means if you deposit ৳5,000, you can start playing with a total of ৳10,000. The bonus is applied automatically — no separate code is required.
The wagering requirement for the welcome bonus is 15x (bonus amount × 15). For example, if you receive a ৳5,000 bonus, you will need to wager ৳75,000 before you can withdraw. This requirement must be fulfilled within a specified time limit. Not all games may contribute equally to wagering calculations — see the Terms and Conditions for details.
90j's VIP program has three tiers — Bronze, Silver, and Gold. Tiers are upgraded through regular gaming activity. Bronze members receive up to 0.5% cashback per week, Silver members receive 1.0%, and Gold members receive 1.5%. Higher tiers also come with faster withdrawals and special offers.
Yes, 90j regularly runs weekly reload bonuses, cashback offers, and special tournament-related promotions for existing members. To see current offers, check the promotions page after logging in. Special cricket-related offers are also available during the BPL or IPL season.
No, the bonus balance cannot be withdrawn directly. Once the wagering requirement (15x) is met, the bonus converts to real balance and can then be withdrawn. Check the bonus section of your account to track your progress. Contact live chat for any questions.
Security and Responsible Gaming
Security and Responsible Gaming
Yes. 90j uses advanced SSL encryption technology to keep your personal and financial information secure. We never sell your data to third parties. You can read our full privacy policy here.
90j is for people aged 21 and over only. Opening an account for anyone under the legal age is strictly prohibited. If it is found during age verification that a member is under 21, their account and any winnings will be cancelled.
Yes, as part of responsible gaming, 90j allows members to set their own deposit limits and session limits. You can activate this in your account settings. These tools help you maintain balanced gaming habits. See the Responsible Gaming page for details.
If you feel you need a break from gaming, contact live chat or email [email protected] and request a temporary suspension or self-exclusion. Our team will act promptly. Remember — gaming is entertainment, not a source of income.
If you see an unfamiliar login, transaction, or change on your account, change your password immediately and notify our live chat. Always use a strong password for security and never share your password with anyone. Our security team will investigate promptly.
Yes, all games at 90j are operated by trusted providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others) who use verified Random Number Generators (RNG). This ensures every outcome is completely random and unbiased. We place the highest priority on fair play and transparency.
Still have questions? Contact support
Our 24/7 Bengali live chat support team is ready to answer any of your questions.
Log in and click the chat icon.
Contact Channels
24/7 Live Chat
Use live chat for the fastest support. Experienced support agents are always available in English.
Email Support
For detailed questions, email us at:
[email protected]
Information Pages
You will find detailed policies on the Terms and Conditions, Privacy Policy, and Responsible Gaming pages.