Responsible Gaming Policy

90j's commitment is responsible gaming

90j believes entertainment is best when it is controlled and thoughtful. Our responsible gaming tools and guidelines keep you safe at all times.

Why is responsible gaming important?

Online gaming and betting can be an enjoyable form of entertainment, but it should never be a source of income or a solution to financial problems. 90j always wants every person who plays on our platform to enjoy gaming in a safe, informed and controlled way.

We understand that for some people gaming can become a habit that gradually turns problematic. That is why 90j provides a range of effective tools and support under its responsible gaming policy. Our goal is for gaming to always remain a fun experience — not a source of stress or anxiety.

On this page you will learn: how to recognise the signs of problematic gaming, how to use deposit limits and time-outs, how to use the self-exclusion feature, and how to contact us for support when needed.

Our protection tools

Deposit Limit

Set a limit on how much you deposit each day, each week or each month. Once a limit is set it takes effect immediately, and changing it requires a wait of at least 24 hours. This feature keeps your budget protected.

Time-Out Feature

Temporarily pause your account for a set period (24 hours, 7 days or 30 days). During this time you will have a complete break from gaming and the opportunity to clear your head and think things over.

Self-Exclusion

If you feel gaming is getting out of control, apply for a long-term self-exclusion (from 3 months to permanent). This is a serious decision and once activated it cannot be reversed before the specified period ends.

Gaming History Review

You can view your own betting and gaming history from your account at any time. Knowing how much time and money you are spending makes it easier to make informed decisions.

24/7 Support Team

Our Bengali-speaking support team is ready to listen at any time. If you have any concerns about gaming, contact us directly via live chat — you will receive help with empathy, not judgement.

Account Verification

Age verification is mandatory to open an account at 90j. No one under the age of 21 is permitted to open an account. Additional identity documents may be requested if necessary.

Warning signs of problematic gaming

If the following signs appear, action should be taken right away. Acknowledging the problem is the first step toward solving it.

Playing again to recover lost money

Playing repeatedly to chase losses is the start of a dangerous cycle. Each game is independent — a previous loss does not guarantee a future win.

Lying or hiding your gaming activity

Hiding gaming activity or spending from family or friends is a clear sign of problematic gaming.

Betting with money you need

Using money meant for rent, food or bills on gaming means gaming is no longer entertainment — it is a financial warning sign.

Being unable to stop gaming

If you want to stop playing but cannot bring yourself to do so, that is a clear indication of addiction. If you feel this way, seek help right away.

Neglecting work or family

If work, studies or family responsibilities are being neglected because of gaming, that points to a serious problem.

Feeling restless when unable to game

Feeling irritable, restless or mentally unsettled when you cannot play is a sign of problematic dependency.

Assess yourself

Think honestly about the questions below. If your answer to more than one is "yes", please talk to our support team.

  • Are you unable to go even one day without gaming?
  • Is the amount you are spending on gaming exceeding your budget?
  • After a loss, do you feel angry, frustrated or an urge to play again?
  • Is gaming damaging your relationship with family or people close to you?
  • Are you taking loans or borrowing money to fund gaming?
  • Is gaming interfering with your sleep, eating or daily activities?
  • Have you ever tried to stop gaming but been unable to?

If your answer to any two or more of the questions above is yes, please contact us via live chat or send an email to [email protected].

Steps to get support

01

Contact us via live chat

Talk to us at any time through our 24/7 Bengali live chat. Our responsible gaming team will help you while keeping everything confidential.

02

Set your limits

Log into your account and activate deposit limits, time-outs or a cooling-off period — these changes take effect immediately.

03

Use self-exclusion

If you need a long-term break, apply for self-exclusion. Our team will deactivate your account promptly.

04

Seek professional help

If needed, consult a professional mental health specialist. Gaming addiction is a common problem — with the right support it can be managed.

Protection of minors

90j is only for players aged 21 and above. We take an extremely firm stance on protecting minors. If there are underage members in your household, take the following steps:

  • Keep a password lock on your device and keep it out of reach of minors.
  • Use parental control software on your browser.
  • Do not share your account login details with anyone.
  • If you suspect an underage person has used your account, inform us immediately.

Age is verified at the time of account registration. 90j reserves the right to suspend an account if any irregularity is detected.

Core principles of responsible gaming

Guidelines for healthy gaming habits

Set a budget before you start gaming and stick to it.

View gaming as entertainment — not as a source of income.

Set a specific time limit and stop when that time is up.

Avoid gaming when drinking or when you are feeling emotionally unsettled.

Do not be disheartened by losses — outcomes in gaming are never guaranteed.

Take regular breaks and spend time with your family.

What you should never do

Do not game with borrowed or loaned money.

Do not keep playing to try to recover money you have lost.

Do not spend money needed for household expenses on gaming.

Do not hide your gaming history or spending from your family.

Do not skip a break when you need one — take it right away.

Do not place bets on behalf of or for minors.

Frequently asked questions

After logging into your account, go to the "Account Settings" section and select the "Responsible Gaming" option. From there you can set a daily, weekly or monthly deposit limit. Reducing the limit takes effect immediately, but increasing it requires a wait of at least 24 hours.

No, not permanently — but the account cannot be reactivated before the specified period ends. You can choose from 3 months, 6 months, 1 year, or a longer-term break. After the set period has passed, you will need to contact our support team to reactivate your account.

A time-out is a short-term break — from 24 hours up to 30 days. It gives you a temporary chance to step back. Self-exclusion is long-term — a minimum of 3 months. If you have serious concerns about gaming, self-exclusion is the better choice.

Contact our 24/7 live chat at any time — talk in Bengali and let us know what you are going through. Our team will assist you with complete confidentiality. You can also email us at [email protected].

No. 90j is for players aged 21 and above only. Age is verified at the time of account registration and any account belonging to an underage person is closed immediately.

Yes, you can request a withdrawal of funds available in your account during a self-exclusion or time-out period. Contact our support team to process the withdrawal — under the standard withdrawal process, funds are sent within 30 minutes to 3 hours.

Start gaming safely —
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